Booking conditions

All bookings are made with SALOGI S.r.l.. Your signature on the booking form will be taken as your and your party’s acceptance of the following conditions:

1. BOOKING
A deposit of 30% of the property rental must be paid. No contract with us will exist until we have received this amount and the booking form duly signed, and have subsequently confirmed your booking. Should you later cancel, cancellation charges will become payable in accordance with paragraph 3.

2. PAYMENT OF THE BALANCE
The balance of the payment must be paid at least eight weeks before departure. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges, and to retain the deposit. For bookings made within eight weeks of departure date, you will be required to pay the full cost of your holiday at the time of booking.

3. CANCELLATION BY YOU
It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost.

8 weeks or more before departure Deposit(30%)

8-6 weeks before departure 50%

6 weeks-departure date 100%

Cancellations must be received in writing by us.


4. ALTERATIONS/CANCELLATIONS BY US
Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.

5. MINIMUM LETTING PERIOD
On some of the properties, especially on large villas, the minimum letting period is two weeks. Please check with us if the property you are interested in accepts one-week rentals.

6. NUMBER OF PERSONS/REPLACEMENTS
Only those persons stipulated on the booking form may use the property. The number of people must not exceed the number of sleeping place indicated in the brochure. Should the keyholder find more persons than those stated, it is totally up to his discretion to ask the clients to vacate the house. No camping is permitted on the property grounds.

7. INSURANCE
It is a condition of booking that your party is covered by comprehensive travel insurance including coverage against trip cancellation. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker about this. Your signature on the booking form confirms that you are covered by such insurance.

8.ARRIVAL AND DEPARTURE TIMES
Clients must arrive between 4 p.m. and 7 p.m. and leave before 10 a.m. on the day of departure. If the client is late, advance notice must be given in writing. In case of flight delays or inconvenient while travelling, clients should contact our office or the local housekeeper. Late arrivals are very difficult to be arranged and the housekeepers may reserve the right of asking for an extra fee, depending on the single case. In any case it is not possible to arrange arrivals after 10 p.m. It is up to the keyholder’s discretion to decide whether or not to allow clients to enter the house at times other than those stated. SALOGI declines all responsibility in the matter.

9. SECURITY AND TELEPHONE DEPOSITS
A security deposit as stated in the price list is payable upon arrival to the keyholder. This is to cover the cost of any damage or breakages during your stay to the property or the contents. This amount, less any applicable claims, will be returned to you on the morning of departure. Failure to pay the deposit can result in the keyholder refusing entrance to the house.
If the property has an outgoing telephone you will be asked for a deposit of 250 Euro (in cash).

10. COMPLAINTS
We have visited and checked each property and the descriptions in the brochure are therefore accurate and made in good faith. However we decline all responsibility for any modifications made by the owners without our knowledge. We also do not accept responsibility for the breakdown of the supply of water, gas or electricity nor of swimming-pool filtration systems though we will use our best endeavours to arrange for these problems to be solved. If you have any problem during your stay which cannot be satisfied by dealing directly with the owner or manager of the property, you should contact us immediately. It is impossible for us to claim compensation from the owner after you have returned from your holiday if you have not recorded the problems with us during your stay. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who abandon the house without authorisation from SALOGI lose all rights to any eventual refund or rebate.

11. CLEANING
The property will be clean throughout at the beginning of the rental period and must be left by the tenant clean throughout at the end of the rental period. If the property is not left in an acceptable condition the sum of 40 Euro per person will be deducted from the security deposit. Linen is normally changed once per week.

12. BEHAVIOUR
The client signing the contract is responsible for the correct and decent behaviour of his party. Should the client and his party behave in a manner that is not acceptable by civilised standards, the keyholder may ask the client and his party to vacate the house.

13. LOW SLUNG CARS
Most of our houses are located in the countryside. Some of them can be accessed only by unsealed roads and driveways. We therefore advise people intending to take a sports or low-slung car on holiday, to check with us first whether the access to the property allows for such a car.

14. PETS
Pets are generally not accepted by house-owners. If you want to bring one with you, please check in advance if this is possible. If accepted, you will be requested for an additional security deposit and/or adequate insurance.

15. SWIMMING POOLS
Swimming pools are not open all year. If your rental period is outside the period 29 May to 2 October, please check with us that the pool can be opened.

16. MAID SERVICE AND COTS
It is usually possible to arrange maid service but this cannot be guaranteed. The costs vary in different areas - approximately 13 Euro per hour - and are paid locally. If a maid is booked in advance her services cannot be cancelled locally without payment. Not all houses have cots and few have more than one.

17. WATER AND ELECTRICITY
Please note that most of the properties that we offer are not the typical purpose-built Mediterranean holiday villas. Most are converted farmhouses or former manor houses, full of character and history. Water shortages do occur; please use it sparingly during the summer months. At the same time, Italy is probably one of the few countries in the world where the government has introduced a system of electricity limitators to contain the national consumption. This means you must be careful when using more than one appliance at once because the limitator will shut the electricity off.

18. PHOTOGRAPHY
Photographs taken at our properties cannot be used or sold for profit without written authorisation from SALOGI.

19. VALUABLES
Valuables left at the property are at the clients risk. Neither SALOGI nor the owners (nor their staff) are responsible for their loss.

20. LAW-JURISDICTION
In the event of any dispute concerning the terms and conditions of this contract, the court of law of Lucca will have jurisdiction and Italian Law will be applied. On signing the Booking form the client totally and unconditionally accepts these Booking Conditions.